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Shipping & Returns

Below are some common questions about shipping and returns

Where do we ship?

Rhinokey offers worldwide shipping. See a full list here.

All of our parcels are shipped with PostNL, Deutsche Post, DHL and FedEx.

If you have doubts if we can deliver to your country, please reach out to our team via info@rhinokey.co They will make sure we will deliver to you!

When will I receive my order?

All of our parcels are shipped with Deutsche Post. For international orders, your parcel will be delivered to your local postal company. 

Tracking Instructions:

1. You will receive your tracking number by email after your order has been dispatched if you have chosen Trace & Trace.

2. Go to click here and enter your tracking number and press the track button. You will then see the progress of your parcel.

All international parcels can be tracked through your local postal company's website once they have reached your country.

How do I track my order?

All of our parcels are shipped with PostNL, Deutsche Post, DHL and FedEx.

Tracking Instructions:

1. You will receive your tracking number by email after your order has been dispatched if you have chosen Trace & Trace.

2. Go to click here and enter your tracking number and press the track button. You will then see the progress of your parcel.

All international parcels can be tracked through your local postal company's website once they have reached your country.

If you have any issues tracking your parcel please email info@rhinokey.co.

What is Rhinokey’s returns and refunds policy?

We offer a 30-day return policy on all orders, even if the product has been used.

Please click here to see our refund policy.  

Photo evidence must be provided when notifying us of unforeseen faults or breakages. To initiate a return, please contact our customer service team at info@rhinokey.co

What if I made a mistake in my shipping address?

If you have made a mistake in your shipping address please email info@rhinokey.co within 2 hours of placing your order. You must complete the subject line 'CHANGE OF ADDRESS' and provide your full name, order number, and correct shipping address.

Orders

Below are some of are common questions about orders

How do I change or cancel my order?

If you need to cancel or make any changes to your order please email info@rhinokey.co within 2 hours of making your purchase the subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' and our team will be back to you shortly.

I didn't receive a confirmation email.

Please check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email, please email info@rhinokey.co (with your order number) to ensure you provided the correct email during checkout.

My order status is 'unfulfilled', what does this mean?

If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number.

Rhinokey Smart

Below are some common questions about Rhinokey Smart

What is Rhinokey Smart

Rhinokey Smart is a modern trackable key organizer. Organize and stack your keys in a way that makes sense to you. Grab the right key you've installed there. You kind ring your keys with an app. You can also ring your phone using your Rhinokey Smart by double-clicking the track button. Out of range of your keys? Get notified. It has a built-in LED and multitool. Want to take a selfie at a distance, you can always do that using your Rhinokey Smart as a remote.

Why is Rhinokey Smart on preorder?

Rhinokey Smart is on preorder. This means we are not on stock at the moment. We are aiming to deliver Rhinokey Smart within Q3 2024. You will be kept up to date by email. Take advantage of the extreme low preorder price.

How many keys can Rhinokey Smart hold?

You can organize and stack 1 to 8 keys. That's because you have two sides to install them. All keys fold inward toward each other, choose your side. If you got a key with the extra plastic around it, like a bike key, you can include that as well. The minimum required keyhole is 4 mm. Most traditional keys will fit. If you got car keys, attach them easily to the included loop at the end of Rhinokey. This is made out of a flexible stiff rubber that can move freely.

Does Rhinokey Smart work with iPhone and Android?

Yes! You can download the free Chipolo app on the Apple App store and the Google Play store.

What is the range on Rhinokey Smart?

Rhinokey Smart works by connecting to the Chipolo app on your phone. The range can extend up to 210 ft (65 m) when there is a clear line of sight from your phone to the Rhinokey Smart.

How long does the battery last?

The battery can last up to 4 weeks on normal use. Simply charge the battery with the included UCB-C cable and fully charge within 15 minutes.

Rhinokey Titanium

Below are some common questions about Rhinokey Titanium

What is Rhinokey Titamium?

Rhinokey Titanium is a versatile everyday carry multitool key organizer that is crafted from titanium. It features a built-in LED flashlight and a variety of functions for daily tasks. With Rhinokey Titanium, you can organize your keys in the way that works best for you and stack up to 8 different keys. Say goodbye to fumbling through a traditional keychain and poking keys into your pockets.

How many keys can Rhinokey Titanium hold?

Rhinokey® can hold up to 8 keys, thanks to its unique design that utilizes "Chicago Screws" to connect and organize keys. These screws have a 4mm diameter, which means they can accommodate most keyholes.

How do I organize my keys?

Rhinokey comes in a functional assembly box. Simply use the box to lay in your keys and stack them on top of eachother.

Which kind of keys fit?

All 2 mm standard keys fit. You can also include thicker keys with a plastic cover on them. Bigger car keys can be attached to the included loop at the end of your Rhinokey.

How can I attach my car keys to Rhinokey?

If your car keys fit onto Rhinokey, great! If not, the design includes a loophole that allows you to attach any kind of key or accessory.

What functions does Rhinokey have?

In addition to its key organizing capabilities, Rhinokey also includes a variety of functions such as a HEX wrench, bottle opener, flathead screwdriver/pryer, ruler, and loophole. Plus, the built-in LED light provides additional functionality for those dark moments.

How does the built-in LED light work?

Rhinokey features a built-in LED light that is perfect for illuminating keyholes or dark spaces. It's easy to activate the light with the button on the top. The battery is replaceable by removing two little screws.

Can I take Rhinokey on an airplane?

Yes, Rhinokey is designed to be TSA Carry-On Compliant.

Didn’t find your answer?

We want to hear from you. Please feel free to email info@rhinokey.co or call +31683594393 between 10:00 - 16:00 CET on working days, or just speak your mind below. Please allow 2 business days to respond.